Refund policy

 All of the items featured on bettinaschoenbach.com can be returned to bettinaschoenbach.com within 30 days of receipt.

The voluntary right of return only applies to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached.

All return shipments will be on customers expense, if the following provisions are complied with.

All return shipments are made solely using the same service as the original delivery (DHL or UPS) using the way bill or return sticker that is enclosed in the original package. The necessary documents and instructions for returning items will be enclosed in your package.

Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Italy, for instance, we can only accept a return from Italy.

In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.